NEWS.com.au | Centrelink: millions of mistakes (February 14, 2004)
: "A consultant's report, obtained by The Weekend Australian under Freedom of Information laws, paints an appalling picture of a mistake-prone organisation intimidated by hostile customers and riddled by bureaucratic inefficiencies, poor training, staff laziness and poor accountability. "
Wow. It's interesting that someone noticed. I mean it's not like recipients have been telling the government this was the case for years. :
Oh well. I hope this improves things!!
Posted at 4:15 AM #