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     Saturday, February 14, 2004 | Centrelink: millions of mistakes (February 14, 2004) | Centrelink: millions of mistakes (February 14, 2004): "A consultant's report, obtained by The Weekend Australian under Freedom of Information laws, paints an appalling picture of a mistake-prone organisation intimidated by hostile customers and riddled by bureaucratic inefficiencies, poor training, staff laziness and poor accountability. "

    Wow. It's interesting that someone noticed. I mean it's not like recipients have been telling the government this was the case for years. :
    Oh well. I hope this improves things!!

    Posted at 4:15 AM #

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